To help us ensure the stability and performance of your LMS, we kindly request that you notify us at least two weeks in advance of any planned activity that may result in a high volume of concurrent users. Specifically, if you expect concurrent usage to reach or exceed 20% of your active user count (as defined by your current plan), please let us know. This advance notice allows us to plan and allocate resources accordingly to support your activity and minimise any potential disruptions to your service.
Additionally, if you are planning to run end-of-month (EoM) reporting during standard business hours, we ask that you advise us ahead of time. Where possible, we strongly recommend scheduling reports outside of peak user traffic or teaching hours to reduce the impact on system performance.
It is also worth noting that when users are opening multiple tabs (particularly in scenarios such as reviewing submissions), each attempt should ideally be opened and reviewed one at a time. If multiple attempts need to be open simultaneously, we recommend limiting this to no more than five tabs at once to help minimise system strain and maintain a smooth user experience.
Your cooperation is greatly appreciated and plays a key role in helping us deliver a seamless and reliable experience for all users.
If you have any upcoming events or questions, please don’t hesitate to reach out to our support team.
Please note: you have received this email because you have a hosted LMS with Lingel Learning.